Markeplay FAQ

Markeplay is a cloud-based platform that allows you to launch and manage your e-commerce or marketplace, providing you with everything you need for the growth of your business, without the need to install or purchase any additional apps or plugins.

On Markeplay, you can create e-commerce stores B2B, B2C, DTC or marketplace, in addition to the features headless commerce which allow the more experienced to create personalized stores in every graphic aspect.

With Markeplay, you can create e-commerce stores or marketplaces to sell custom products using a fully no-code product configurator. "No-code" means that you can build and customize your online store or marketplace without the need for coding or programming skills. It offers a user-friendly interface and intuitive tools that allow you to design and configure products according to your customers' preferences, without having to write any code. This empowers you to create unique and personalized shopping experiences for your customers.

Markeplay operates entirely in the cloud and hosting, which means you don't have to worry about software updates or web server maintenance. The platform is hosted on remote servers and accessible via an internet connection. This eliminates the need for you to manage server infrastructure or perform software updates manually. You can access and manage your online business from any device with an internet connection, providing you with flexibility and convenience. The cloud-based nature of Markeplay ensures that you can focus on running your business without the technical complexities of server management.

You don't need any specific skills or certifications to use Markeplay, just the willingness to learn, study, and test.

You can still delve into all aspects of using Markeplay on our Help Center Alternatively, you can find answers or resolve your doubts on the Markeplay forum.

No, you don't need to be a designer or developer to use Markeplay. You can create the visual aspect of your store using the integrated page builder, which is code-free and based on a drag-and-drop interface.

Most of the additional features that can be useful for your online business are available within your account. If you need specific functionalities, you can communicate them to our experts through the dedicated page.

For more experienced users, APIs are available to create a fully custom front end.

Markeplay is available in all countries worldwide. However, it's possible that some languages have not been fully supported yet, but we are working to integrate them all. If you need a specific language that is not yet available, please let us know here

You can try Markeplay with a 30-day free trial, no commitment required.

At the end of the free trial, to continue using Markeplay, you will need to select a subscription plan that suits your needs and the size of your business.

Yes, you can use your own domain name with Markeplay.

You will be able to link your domain to your store directly from your account in the dedicated section. You can refer to the following guide/tutorial for furter informations.

If you don't have a domain yet, you can purchase one from one of the major online domain providers such as Aruba, GoDaddy, HostingSolutions, or others.

To start using Markeplay, you need an active plan and products to sell.

Register here, activate your plan, set up and create your store, upload your products, and start selling. Refer to our blog for best practices and tips on selling online.

If you don't have products to sell, you can still check out the Markeplay Drop section in the back office, where you can find sellers/suppliers and integrate products to sell in your store with just one click.

Dropshipping is a business model in which the entrepreneur sells products without owning, managing, or shipping the inventory. When a product is sold, the store purchases the item from a third party—usually a manufacturer or wholesaler—who then ships it directly to the customer. This means there are no upfront inventory costs for the entrepreneur.

To start dropshipping with Markeplay, you can use the Markeplay Drop section within your account to find suppliers to collaborate with.

With Markeplay, you can manage multiple sales channels from a single account. In addition to creating multiple e-commerce stores, you can access various marketplaces and manage them all from one integrated dashboard.

You can publish your products on your own e-commerce store or multiple e-commerce stores, as well as on major marketplaces such as Amazon, eBay, Etsy, and more. Additionally, you can leverage the Markeplay ecosystem by publishing your products on the marketplaces created with the Markeplay platform. Moreover, you can easily publish your product feed on Facebook Shop, Instagram Shopping, Google Shopping, and Trovaprezzi.

Depending on your preferences, you will receive an email, an SMS, or an RSS notification whenever you receive an order.

Yes, with Markeplay, you have a complete suite to create and manage B2B e-commerce and marketplaces: personalized price lists, quote management, sales network functionalities, and much more.

Scopri di più qui.

Yes, with Markeplay, you can create B2C e-commerce and marketplaces with everything you need to launch and grow your business.

Scopri di più qui.

Yes, with Markeplay, you have access to a range of features to bring your DTC (direct-to-consumer) business online: multi-location and local retailer management, sending orders to the nearest retailer to the end customer with specific management rules, pick-up functionality at the local retailer, and much more.

Certainly, with Markeplay, you can create fully customized marketplaces, both in terms of design and functionality. You can manage seller registration rules on your marketplace, activate specific payment providers for this type of business already integrated into the Markeplay infrastructure, and much more.

Markeplay Connect è a service and feature offered to customers and sellers on the platform.

E-commerce managers will have the opportunity to access and publish their products on marketplaces built with Markeplay.

In turn, marketplace managers will be able to provide other sellers with the opportunity to access with just one click.

The goal is to create a collaborative and efficient ecosystem for the growth of all.

More details here

Markeplay Hub serves as a showcase for all the stores #madewithMarkeplay, as well as providing access to win-win growth activities such as workshops, webinars, case studies, and more.

More details here

Yes, from your Markeplay account, you can access and manage the marketplaces you are registered with, such as Amazon, eBay, and Etsy.

You will be able to manage offers, inventory, shipping, and orders from your account without leaving our platform.

A third-party payment processor (also known as a gateway or payment channel) allows you to accept payments online.

Among the payment methods, you can activate Markepay, our provider that allows you to accept payments on your store securely and reliably, thanks to the technology and infrastructure provided by Stripe.

You just need to activate Markepay and enter the IBAN where you want to receive payments every 24 hours. By using our provider, you will receive a 2% discount on fees compared to the chosen plan.

It is important to ensure that the products you sell comply with the privacy policies of the payment provider to avoid being blocked unexpectedly.

A business account is the account where your money is deposited once the payments from your customers are authorized and processed.

You can sell and accept payments in different currencies, depending on the payment processor (also known as a third-party payment gateway) you are using.

When creating a marketplace with Markeplay, for the management of automatic payments between different sellers and the handling of fees you want to retain (in addition to any subscription fees), you can rely on two of our partners: Mangopay and Stripe.

You simply need to open an account with them, follow the verification and account opening process, connect the provider account to the Markeplay back office, and start selling.

For more details and support regarding the activation process, you will have access to our experts.

The main payment methods that can be activated for B2B transactions are: automatic order reconciliation with bank transfers, automatic recurring payments, credit/debit cards, B2B installment payments, or payment through credit lines.

You can discuss all the details with one of our experts, or you can find the necessary information directly in your account.

No, not necessarily. You can use an order fulfillment service that prepares and ships orders for you. We are currently finalizing the following service and establishing partnerships to offer you the best possible conditions.

Yes, you can manage them through your own courier directly from the platform with specific features.

When you upload products, they can be assigned directly to the supplier at the time of purchase.

Sending orders to assigned suppliers can be done via email directly from the back office, or if the supplier uses Markeplay, they will automatically see it in their back office under order management.

We are working to integrate as many couriers as possible and provide you with the ability to manage shipments without leaving your Markeplay account.

You can see the available couriers directly in the shipping management section of your account.